Kenya Airways has notified passengers about potential disturbances in the upcoming weeks, stating that the existing flight timetable could face interruptions.
The national airline attributes these anticipated disruptions to difficulties in the global supply chain for aircraft spare parts.
Allan Kilavuka, the Managing Director and CEO of Kenya Airways, clarified that these challenges are causing prolonged periods of aircraft maintenance on the ground.
As a precautionary safety measure, the CEO indicated that one or more aircraft may need to be temporarily grounded.
“In light of the increased demand for air travel during this festive season, we want to share some important information with you. Our current flight schedule may experience disruptions in the coming weeks mainly due to challenges in the aircraft spare parts global supply chain. These challenges are leading to an extended ground time of our aircraft for maintenance. Additionally, this may also lead to grounding one or more of our aircraft in line with our commitment to the highest level for safety and reliability of our operations,” he added.
— Kenya Airways (@KenyaAirways) December 8, 2023
Acknowledging the possibility of a two-week duration for the disruptions, the CEO expressed regret to customers and provided assurance that the national carrier’s team was diligently working day and night to minimize the impact of the disruptions.
“We kindly ask that you check updates on any changes to your flight schedule by checking our website, contacting our Customer Excellency Centre (CEC) or our mobile app. We are committed to providing you with timely information and support to help you navigate these potential challenges.
“We anticipate that these circumstances may persist for approximately two weeks, and we want to thank you in advance for your understanding and patience during this time. Your safety and comfort are our top priorities, and we are dedicated to resolving these issues as quickly and efficiently as possible,” Kilavuka added.